Shipping policy
Last Updated: September 2026
Processing Times
Many of our products are custom-made to order. production times may vary depending on the product ordered and our current workload.
Estimated production times:
Personalised Metal Prints: 3–7 business days
Custom Made Metal Prints: Up to 14 days
Ready-Made Metal Prints: 1–3 business days
Production times are estimates only and may vary during busy periods.
Shipping Locations
We currently ship Australia-wide.
If you require shipping outside Australia, please contact us prior to placing your order.
Estimated Deliver (After Dispatch)
South East Queensland: 1–3 business days
Central and Regional Queensland: 2–5 business days
Interstate Metro Areas: 3–7 business days
Regional & Remote Areas: 5–10 business days
Delivery timeframes are estimates only and may vary depending on the courier and location.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Any promotional free shipping offers will be clearly stated on our website.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 7 days of delivery and provide:
-Your order number
-Photographs of the damaged item
-Photographs of the packaging
We will assess the issue and work with you to provide an appropriate resolution.
If your parcel is lost in transit, please contact us and we will assist with lodging an enquiry with the courier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Elite Sublimation Designs is not responsible for delays or additional shipping costs resulting from incorrect information supplied at checkout.
Delays Beyond Our Control
We are not responsible for delays caused by:
-Courier or postal service disruptions
-Severe weather events
-Natural disasters
-Industrial action
-Public holidays
-Circumstances beyond our reasonable control
Stock Availability & Supplier Delays
While we aim to keep our products and materials in stock, some items may occasionally be awaiting supplier stock or available for pre-order. Where applicable, customers will be advised of expected delays prior to ordering.
Any estimated stock arrival, production or completion dates are provided as a guide only and may be affected by supplier availability, freight delays or other circumstances outside our control.
If a significant delay occurs after an order has been placed, we will contact the customer as soon as possible to discuss the available options
While we aim to keep our products and materials in stock, some items may occasionally be awaiting supplier stock or available for pre-order. Where applicable, customers will be advised of expected delays prior to ordering.
Any estimated stock arrival, production or completion dates are provided as a guide only and may be affected by supplier availability, freight delays or other circumstances outside our control.
If a significant delay occurs after an order has been placed, we will contact the customer as soon as possible to discuss the available options